With telecommunications revenue on a downward slant of 6% every year since 2010, telecom service providers were ready for major transformation. Netcracker, a company focused on the operations and billings elements of the telecom network, wanted to make sure they were a part of those bigger transformation conversations.
That meant Netcracker needed a change, and it needed to do it as fast as the industry was moving and without harming its current business. Netcracker approached Maark with an aggressive timeline of less than five months for a total transformation of their brand and marketing platform, so we dug in and helped a new Netcracker emerge.
We discovered that Netcracker had a legacy of aggressively getting things done, but that the telecommunications industry itself was suffering from a lack of direction and focus as the business world adapted to ubiquitous, high-bandwidth connectivity. We proposed a message that was simple, but meaningful, that played both to Netcracker’s strengths and its customer's needs, one that shifted the conversation away from technology to one of strategy: Focused Forward.
We created a brand with the Focused Forward concept at its core, one that was built to communicate forward motion and Netcracker's unique story to the market. We designed a new identity and a visual system and wrapped it into a brand guideline that included all of the elements needed to tell the Netcracker story consistently across physical and digital media.
Once that brand guideline was in place, we created collateral based on it, including brochures, whitepapers, one-sheets, videos, presentations, advertisements, and the corporate website itself.
Once we had the brand in place, we focused on the most prominent application of it: Netcracker’s new corporate website. We redesigned and developed it from the ground up, including the integration of a new enterprise CMS, marketing automation, CRM, HR, and analytics platforms.
We debuted the new Netcracker brand in two stages. First, at Mobile World Congress in Barcelona, Spain - the largest mobile industry event on the planet. We designed a custom, two-story booth that showcased the new brand from the bones up and then launched the website in tandem. The second stage was in Nice, France at the TM Forum, where we staged an advertising takeover to ensure that Netcracker’s new look, new message, and new resolve received the attention it deserved to show that Netracker was ready to help telecoms transform themselves.
Reduction in Bounce Rate